Terms and Conditions

These terms and conditions apply to the use of this website at Anglia Mowers. by using/accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. if you do not accept these terms, do not use this website.

Supply

We supply to the UK and Eire only. We will not supply to countries outside of the UK and Eire unless by prior arrangement.

Privacy Statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing e-mail from us or from another trader in the future. All you have to do fill out our contact form and we will immediately remove you from our database.

The type of information we will collect about you includes:

Your name 
Address 
Phone number 
E-mail address 
Credit/debit card details 
We will never collect sensitive information about you without your explicit consent. 
The information we hold will be accurate and up to date. You can check the information that we hold about you by E-mailing us. If you find any inaccuracies we will delete or correct it promptly.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Delivery

Delivery is Free of charge to mainland UK for orders of £75.00 and over. For orders of £75.00 and under, there is a £6.00 delivery charge.

Many Scottish Postcodes/Islands/Northern Ireland/Channel Islands etc will incur an additional delivery charge. This is calculated based on the item ordered and the delivering postcode, we will inform you prior to despatch by email. You have the right to cancel if you do not accept the additional charge.

We endeavour to deliver within 2-5 working days, subject to availability. In the unlikely event of there being a delay we will contact you by e-mail. Delivery is normally between 9.00am and 5.00pm weekdays.

Please note that whilst we try to ensure deliveries and collections run as smooth as possible, we cannot be held responsible for non delivery or collections of items on a particular day. We will not be liable to you for any direct or indirect loss, damage or expense (including loss of profit, business or goodwill), howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation.

Palletised Deliveries

Palletised deliveries may inccur extra charges.

You must inspect your consignment before signing any paperwork.

We endeavour to deliver within 2-5 working days. In the unlikely event of there being a delay we will contact you by e-mail. Delivery is normally between 9.00am and 5.00pm weekdays.

*Please note that whilst we try to ensure deliveries and collections run as smooth as possible, we cannot be held responsible for non delivery or collections of items on a particular day.

Returns / Problems/ Cooling Off Period ( Machinery and Spare Parts)

You must report any shortages / Breakages within 24 hrs by contacting us on 01263 822799 or by filling out our contact form.

You have the option to return any product/spare part within 7 days of purchase. Goods must be returned in an unused state in their unopened original packaging. The consumer is liable to pay for the costs of returning the goods to ourselves, alternatively we can arrange to collect the item from you but you will be liable for the collection charge. Please contact us on 01263 822799 or fill out our contact form (requesting a collection or notify us of a return), where we will acknowledge your request and confirm any costs involved.

Further Spare Parts Info

Spare parts that are not shown on our web site and require research with information supplied by the customer is available, however we will not be liable in any-way for incorrect parts supplied and the above returns policy will apply.

You must keep all boxes or pallets for up to 14 days after delivery, failure to do this will incur a charge to supply and deliver a replacement.

Prices and Payment

All of our products inc. VAT @ 20%. 
You have the option to purchase online through our Secure Server which we advise. Alternatively, we are able to take your payment over the phone, please be aware there is a £5.00 processing fee for this option.
You can also pay by cheque against a pro-forma invoice, the goods will be despatched once cleared funds are received.

Cancellation by us
We reserve the right to cancel the contract between us if:

  • We have insufficient stock to deliver the goods you have ordered, or
  • We do not deliver to your area, or
  • One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our supplier.

If we cancel your contract, we will notify you by email and will credit your account any sum deducted by us in relation to the order. We are not obliged to offer any compensation for disappointment suffered.

Security and Peace of Mind

All online orders placed with us are processed through a secure server (SSL). This secure server encrypts all information disclosed to us before it is transferred from your P.C. This ensures that your details are not accessible by any third parties. We take the subject of fraud very seriously and adhere strictly to the code of practice as set down in the UK Data Protection Acts of 1984 and 1998. We do not keep records of your details that would be accessible by other parties online and we will not contact you unless your permission is given.

Information for shoppers
We use the latest technology to ensure that any information transmitted or stored via our secure servers is safely protected.

Our security measures conform to the industry standard guidelines, as set out by the major banks, for protecting and storing credit card information :-

  • SSL (maximum 128 bit, minimum 40 bit) to encrypt your data as it passes over the Internet
  • Firewalls to prevent illegal access to the servers
  • Network partitioning to isolate the servers from internal machines

After Sales Service

Anglia Mowers only supply brand named products. These companies have an extensive network of After Sales Service Centres ensuring that you the customer will receive prompt and efficient service in the unlikely event of any problems with your machine/spare parts. All of our products are covered by a full manufacturers warranty.

Disclaimer

While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided as is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

Liability

We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Anglia Mowers is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new electric lawnmower from us we would accept their old example product and prevent it going into a landfill site by disposing of it safely.

Customers must return their WEEE item to us, at their own cost, within 28 days of purchasing their new item to the following address:

Anglia Mowers,
Britons Lane,
Sheringham,
Norfolk NR26 8TS

Copyright and Images

All logos graphics, text and contents of this web site are the copyright of Anglia Mowers. Permission is granted to electronically copy and print portions of this site for the purpose of placing an order with Anglia Mowers. Any other use of information on this site without the prior written permission is strictly forbidden. Whilst we endeavour to ensure that images are correct and a true representation, please be advised that we cannot be held responsible for incorrect images. Please contact us if you need any verification on product images.

Availability/ Refunds

Whilst we endeavour to hold sufficient stock to meet all our order we cannot be held responsible or offer any compensation for any disappointment endured if we fail to meet our designated delivery time or fulfil an order. All orders are subject to availability.

If we are unable to deliver within our specified time we will contact you to inform you. We will try to arrange a alternative time that is suitable to you. If this is not acceptable, you have the option to cancel your order, and you will receive a full refund.

Our Pledge

We are a family business with over 45 years experience in the horticultural and leisure business. We are very well qualified to offer you the consumer the best products that are available today. Our massive buying power and intimate knowledge of these products allows us to offer you unbeatable deals. Our products are chosen for their quality, reliability and price. We are deeply committed to give you the best possible service at all times.

Specifications and Product Comments

Product comments within this web site have been written to help you the consumer choose between models, these are solely the opinion of the business owners who, have been heavily involved within the garden machinery industry for a total of over 45 years.

Our policy of continually updating products could mean that certain details and prices held within this site maybe changed without prior notice. All specifications and images are true to the best of our knowledge. We cannot be held responsible for any errors in images and all dimensions are approximate.

Complaints / Suggestions

If you have any complaint or suggestion about our web site, please contact us by either telephone, by post at our contact address, or by filling out our contact form.

Statutory Rights

These terms and conditions do not affect your statutory rights as a consumer.